We love the play set and we liked our salesman. The thing that made us dislike them is the whole resealing and maintenance service. We have not been able to fully use the set in over a month due to the fact that it has taken that long to “finish” staining the set. We have finally decided to cut our loses and finishing the staining ourselves. The only time they would respond to us is when we drove (1/2 hour) to the store and complained, they do not return phone calls from unsatisfied customers. They also charged my card (fraudulently) when they knew we were on vacation.