We can not say enough positive things about our experience with Rainbow! We were able to complete all the transactions and details over the phone with Mark who was super patient and helpful! We were also completely pleased with the installation! Our one-person crew was really nice and had the entire set up in about 2.5 hours! Then once the set was up, my husband and I were incredibly pleased with the quality and stability of the set!! We feel like we got such a great value for the money we spent! Our kids have been “living” on the playground daily!