I am disappointed in Raimbow play systems St Cloud customer service. We purchased a play system about two weeks ago and scheduled delivery. We later confirmed a delivery date and I then told my kids the day it would be delivered. When the date came I had not heard anything from the team. I then called the team member who stated it was raining in St Cloud, I reassured him it was not at my location and no rain was I’m the forecast here. He was reasurred and stated he would leave in 30 minutes. He did not arrive. I then called later in th day again and a different team member said the driver was busy at another location and would not make it. Also stated that their “truck was not reliable?” And that “things come up.” This was after agreeing with me that I got the impression the driver was attempting to avoid the installation today. He now wants to reschedule for 1-2 weeks later. I had to inform my children who were quite disappointed and when I asked to speak to a manager, I was unable to do so. I asked if thy are interested in helping to make things right and the associate seemed confused offering no other options. I still have not received further word from the manager. I currently do not recommend this company.