We really enjoyed Steve, our sales guy, he was extremely helpful and very responsive. The team that installed our hoop was also very nice. Our complaint would be the over a week delay on the install of our hoop. Being told it’s Tuesday, now Wednesday, now Thursday and we’ll be back on Monday or Tuesday to finish and they didn’t come until Wednesday. A more firm installation schedule for the hoop would have made the experience a 5 star. Under promise and over deliver not vice versa. Thanks!